FAQ
General Questions
Do you have a store front?
Scooty's Apples does not currently have a conventional store front, but you can find us online or at events near you!
What are your hours?
Scooty's Apples does not offer specific hours. Many of our weekends are spent at local midsouth market shows. But please feel free to call, message, or text us to see if we are available and have your favorite flavors on hand.
Can I order for pick-up?
At checkout, simply choose “local pickup” instead of shipping. You will receive an email and text (if you provided a correct email and mobile number) once your order is ready for pickup. Generally, we are available for pick up Tuesday and Thursday 9:00 AM to 5:00 PM. If you require a special pick-up time and day, please call us to confirm availability.
Do you offer refunds or replacements?
Opinions and tastes certainly differ. We are very sorry if you receive an apple and were expecting a different taste. Please feel free to give us a call if you are not satisfied with your order. Although we do not offer refunds, we may replace your apple, depending on the circumstance. If a replacement is given for a shipped apple, the cost of shipment for the replacement apple will be billed again at the customer’s expense.
Do you offer gluten free, vegan apples & sugar free apples?
We are pleased to offer gluten free apples and are constantly working to create new and delicious flavors. We currently do not offer vegan or sugar free products but look forward to perfecting more recipes and releasing new products in the future. Please look for the caption “GLUTEN FREE”.
If I have a nut-allergy can I eat apples from Scooty's Apples?
We strive to keep our kitchen and products that do not contain nuts as safe as possible, but our kitchen is not an allergy-free kitchen and there is the possibility of cross-contamination. We strongly advise our customers with gluten, dairy, nut, peanut, or any food allergy to err on the side of caution.
Storage Questions
How Long Will My Apples Last?
Our freshly dipped gourmet apples are good upon receipt for up to 2 - 3 weeks refrigerated, prior to slicing (do not freeze). Our classic caramel and caramel peanut are best kept in a cool temperature and good up to 1 week upon receipt, prior to slicing. You may choose to set your apple out at room temperature 1 hour before slicing and enjoying.
Serving Suggestions
We suggest using a sharp non-serrated knife and slicing from the top down in a tic-tac-toe formation with the stick as the middle square. We don't recommend you eat the whole apple directly off the stick because you may lose some of the goodies. And be careful, the apple stick could break. The apple will start to turn brown once sliced. We recommend you keep the apple in a sealed bag refrigerated for no more than 2-3 days.
Shipping Questions
Do you ship outside the US?
We currently do not ship outside the US.
Do you ship to PO Boxes?
We CANNOT ship to PO Boxes, APO, or FPO addresses at this time. Please be sure to have a correct physical address.
We are not responsible for incorrect or incomplete address entries for online shipping orders.
Do you ship to apartments?
Yes, although, we do not require a signature for any packages, and we are not responsible for lost, stolen, unclaimed packages, packages left at doorsteps or with building attendants. Once the delivery is confirmed by the postal service, we are no longer responsible for the package.
Do you require a signature for shipped apples?
We do not require a signature, but due to the sensitive nature of the product, we recommend someone be present to receive the package.
We email tracking information once an order is placed so that you can follow your apple’s journey.