Privacy Policy

Introduction

Welcome to Scooty's Apples. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information.

Please read this Privacy Policy carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by this Privacy Policy. If you do not agree to all the terms and conditions, you may not access the website or use any of its services. Your access and use of the site signify your acceptance of this Privacy Policy.

 

Information We Collect

 

Personal Information

When you visit our website, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, and any other information you provide.

 

Non-Personal Information

We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our site.

 

How We Use Your Information

 

Personal Information

We use the personal information you provide to:

  • Respond to your inquiries and requests
  • Provide customer support
  • Send you updates and promotional materials
  • Improve our services and website

Non-Personal Information

Non-personal information is used to analyze website traffic and usage patterns to improve our website's functionality and user experience.

 

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and secure servers.

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personal information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Your Consent

By using our site, you consent to our website privacy policy.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

General Questions

Do you have a store front?

Scooty's Apples does not currently have a conventional store front, but you can find us online or at events near you!

What are your hours?

Scooty's Apples does not offer specific hours. Many of our weekends are spent at local midsouth market shows. But please feel free to call, message, or text us to see if we are available and have your favorite flavors on hand.

Can I order for pick-up?

At checkout, simply choose “local pickup” instead of shipping. You will receive an email and text (if you provided a correct email and mobile number) once your order is ready for pickup. Generally, we are available for pick up Tuesday and Thursday 9:00 AM to 5:00 PM. If you require a special pick-up time and day, please call us to confirm availability.

Do you offer refunds or replacements?

Opinions and tastes certainly differ. We are very sorry if you receive an apple and were expecting a different taste. Please feel free to give us a call if you are not satisfied with your order. Although we do not offer refunds, we may replace your apple, depending on the circumstance. If a replacement is given for a shipped apple, the cost of shipment for the replacement apple will be billed again at the customer’s expense.

Do you offer gluten free, vegan apples & sugar free apples?

We are pleased to offer gluten free apples and are constantly working to create new and delicious flavors. We currently do not offer vegan or sugar free products but look forward to perfecting more recipes and releasing new products in the future. Please look for the caption “GLUTEN FREE”.

If I have a nut-allergy can I eat apples from Scooty's Apples?

We strive to keep our kitchen and products that do not contain nuts as safe as possible, but our kitchen is not an allergy-free kitchen and there is the possibility of cross-contamination. We strongly advise our customers with gluten, dairy, nut, peanut, or any food allergy to err on the side of caution.

Storage Questions

How Long Will My Apples Last?

Our freshly dipped gourmet apples are good upon receipt for up to 2 - 3 weeks refrigerated, prior to slicing (do not freeze). Our classic caramel and caramel peanut are best kept in a cool temperature and good up to 1 week upon receipt, prior to slicing. You may choose to set your apple out at room temperature 1 hour before slicing and enjoying.

Serving Suggestions

We suggest using a sharp non-serrated knife and slicing from the top down in a tic-tac-toe formation with the stick as the middle square. We don't recommend you eat the whole apple directly off the stick because you may lose some of the goodies. And be careful, the apple stick could break. The apple will start to turn brown once sliced. We recommend you keep the apple in a sealed bag refrigerated for no more than 2-3 days.

Shipping Questions

Do you ship outside the US?

We currently do not ship outside the US.

Do you ship to PO Boxes?

We CANNOT ship to PO Boxes, APO, or FPO addresses at this time. Please be sure to have a correct physical address.

We are not responsible for incorrect or incomplete address entries for online shipping orders.

Do you ship to apartments?

Yes, although, we do not require a signature for any packages, and we are not responsible for lost, stolen, unclaimed packages, packages left at doorsteps or with building attendants. Once the delivery is confirmed by the postal service, we are no longer responsible for the package.

Do you require a signature for shipped apples?

We do not require a signature, but due to the sensitive nature of the product, we recommend someone be present to receive the package.

We email tracking information once an order is placed so that you can follow your apple’s journey.